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Out-of-stock items Warrantees/Returns
Shipping options & transit times Foreign Orders
REGULAR SHIPPING SHIPPING SCHEDULE
* You can help avoid delays!
*Make sure we can reach you quickly if we have a question about your order. Consider
providing
a home, work, AND cell phone number.
*Carefully proof-read your address entries.
See schedule below for detailed transit times for your
state.
See 7-point checklist
to avoid problems
SCHOOLS - TEACHERS - STUDENTS: PO's accepted, but all orders are prepaid (details)
Free UPS Ground shipping on orders over $150 to 48 Continental US States only
Drop-shipped items require processing & production time in
addition to transit time. See
individual product pages for point of origin and specific delivery information
or call us: 800-955-4097.
If you live in
states near dropshipper, transit time may be a little faster.
Vermont Dory (VT) add 14 - 21 days with name, 3-5 days without name.
Other rocking toys (MN): 1 - 4 days, from MN.
Pedal
Cars except Kettler: ship 1-2 days from CA.
Kettler Trikes & Go-carts ship promptly
from Turnertoys in VT or with 2-day processing from VA.
Sleds (CO): 1-2 days.
Dollhouses (VT): 1-2 days.
Guidecraft Furniture, Kitchens, Play Centers (MN): 1 -2 days;
Little Colorado
Furniture, Kitchens (CO): 3 - 7 days.
Art Table (USA), Easel, Unit Block sets T5, T10,
Individual Blocks (MN): 2-3 days in addition to transit time.
Please read the 7 items below
1) EVERYTHING ON TURNERTOYS.COM IS IN STOCK AND READY TO SHIP unless
listed as out-of-stock below OR on the product page.
2) UPS shipment requires a numerical street address. USPS shipments: make
sure mail is actually delivered to the address you provide us.
Check address
carefully: address corrections and rerouting may result in additional charges up
to $10.00, applied to your credit card.
Please either 1) Ship to your workplace 2) make sure someone is at home to
receive parcel or 3) provide/indicate secure drop place (porch, doorman,
neighbor, garage,
concealed/private back door area). Turnertoys is not responsible for stolen or
lost parcels.
3) You will receive a tracking number from UPS (UPS shipments only) IF you
provided an accurate email address. Please try this method of tracking
order before calling us. Check your email in-box frequently. Please
email (please do not call) us if you have not received a tracking number.
4) Read special notes about orders shipped outside the USA
-
5) If you are ordering for a special event
such as a birthday party, please
tell us when you must have your order, or the date of the event (in
"Comments Box" in shopping cart).
6) LARGE ITEMS THAT ARE DROP-SHIPPED - TRANSIT TIMES ARE FROM POINT OF SHIPMENT,
NOT VERMONT. Pedal cars: CA;
Wood Rockers: MN, Doll houses: VT; Furniture & Kitchens: MN
(Guidecraft), CO (Little Colorado). Each item is listed with its shipping location.
If you live in a nearby state, transit may be faster.
***Little Colorado Kitchens & furniture:
These items are made to order.
Allow at least an extra 5 days delivery.
***Vermont Dory Rocking Boat: Made to order. Add 10 days to transit
time to allow for production, up to 3 additional weeks for orders requesting personalization. Last order date 12/13, 12/8 for orders
requesting personalization.
7) Buying for Science Olympiad? - Plan Ahead! Allow time for
delivery, careful construction, testing. We cannot work miracles in the
absence of adequate planning on your part.
Schools/Teachers:
We do not bill - all orders are prepaid (details).
If you do not receive your order in
10 days (domestic) or 15 days (Canada), contact us at once. DO NOT WAIT!!!
RETURNS will neither be accepted nor credit issued without prior
authorization! (Warrantees & Return Policy) Call 800-955-4097 or email
contact@turnertoys.com
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OUT-OF-STOCK ITEMS (Read this before
you order, also see individual product pages)
Woodkins Kelly, Cody
PUZZLES: Ravensburger Fire Engine
Unit Blocks Set #8, Unit Block Set #7, Unit Block Set #9, Ball Track
Guide Blocks
Delta 2M Kite,
Butterfly Kite.
Butterfly Wagon & Classic Flyer Sled not available until after
1/1/10
SLEDS: Classic, Royal, and Ultimate Flyer sleds
Guidecraft Deluxe Kitchen Center (Available mid-April),
Art Table & Chair set PINK
Midwest
Super Delta Dart 24-PACK is temporarily unavailable - shipping in mid-March.
Super Delta Dart Single Pack is available
Midwest Shoebox, Right Flyer SINGLE PACKS are
discontinued by the manufacturer. 8-PACKS AND 24 PACKS ARE STILL
AVAILABLE.
Kettler Pedal Cars:
Safari GT, Formula1 K5SP, Formula 1 K5SG are out of stock. IN STOCK NOW:
Aero Racer,
Kabrio, Wildcat are in stock.
Kettler Sprint Surfer is out of stock. All other styles are
available.
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Shipping Options & Transit Times: UPS, Priority Mail, Express Mail
Date of shipment is not included in transit time
*Shipments to AK
& HI
must be shipped by UPS 1 or 2 day
or USPS Priority
or Express Mail.
*Military Address are shipped by USPS Priority/Express Mail ONLY.
*UPS 1-DAY/2-DAY shipments are guaranteed to arrive next/second business
day for all 50 states. Saturday delivery is available.
*UPS picks up Monday - Friday only.
| UPS Ground transit from Vermont
(guaranteed) No Saturday delivery |
| If you live in |
Transit days from Vermont |
WA, OR, CA, ID, NV, UT,
NM, MT, WY, AZ,
TX (west), CO (west) |
5-7 days |
| MO, FL, MS, LA, AR, KS, ND, SD, NE, CO (east), TX
(east) |
4-5 days |
| MN, IA, MO (EAST), WI, IL, MI, IN, KY, TN, AL, GA, SC, NC |
3-4 days |
| DC, PA, NY, NJ, VA, WV, DE, MD, OH, NY(south, west) |
2-3 days |
| CT,MA,RI,VT,NH,ME, NY(north, central) |
1-2 days |
Riding toys, kitchens, furniture, ship from MN, IA, CA, CO. (see product pages).
If you live close
to these states, transit times may be faster. |
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USPS PRIORITY MAIL - 1 to 4 days, depends on distance from Vermont, also delivers on
Saturday. USPS Priority Mail is not as easily tracked as UPS, and times
are not guaranteed, but tend to be a little quicker than UPS outside of
the Northeastern states.
USPS
EXPRESS MAIL available for next day delivery on Saturday, Sunday, costs
comparable to UPS Next Day. Specify UPS NEXT DAY in shopping cart [radio
buttons, NOT comments box], and request Express Mail in
comments box. Someone must be present to receive UPS Next Day or USPS Express
Mail. Top Of Page
Christmas Day delivery NOT guaranteed!
Shipments outside USA:
USA addresses include PR, USVI, Guam, APO/FPO
Additional charges may be added at
time of shipment. Brokerage fees, VAT, etc may be due on
arrival. We will contact you by email for approval of extra charges
before shipping. Please respond promptly.
If you are shipping to any country except USA or Canada, select ANY
"state/province" in shipping/payment screen, any shipping
method. Just be sure we have complete address, phone, email.
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